Technical Support Hours
Thursday, April 22: 7:00 AM - 5:30 PM CT
Friday, April 23: 6:30 AM - 4:00 PM CT
Saturday, April 24: 6:30 AM - 4:00 PM CT
CBLS TECH SUPPORT CHAT ROLL
Please sign in as guest with first/last name to begin chatting with a Tech Support Representative.
***Note: Tech Support is only available during the conference hours listed above***
What is my login info?
You will need to first login to the conference site using your email address used to register for the conference and the password: CBLS2021
How do I access the sessions?
You should have received a confirmation email with detailed instructions. Within that email there is a link which directs you to the login area.
Alternatively, you can access any of the sessions by clicking on “Program & Sessions” in the top menu.
From there, select the conference day you would like to view. Click on any session title and access the “View Session” button. Simply click on the correct day, and click on View Session towards the right. You will be able to access 15 minutes in advance of the start time each day.
How Can I Claim CME CREDIT?
INSTRUCTIONS TO CLAIM CME CREDIT
1. At the conclusion of the conference, please go: https://cme.uchicago.edu/CBLS2021, and click on the tab “GET STARTED!”
2. In the tan box, click “login” and enter your username and password. This is the same
information you used to register.
3. After you are logged in, you will automatically return to the course page. Then click the
Complete Activity button.
4. You will complete a brief evaluation and claim credit. Then a pdf of your certificate will be
generated and saved to your account. You can download it or print it for your records.
**If you have any questions, please email email@example.com**
Please Note: Requests to claim “AMA PRA Category 1 Credit” after three months will be subject to additional fees. The CME credit claiming process will close three months after the conference end date on Saturday, July 24th.
Will I be able to view the recorded archive of these virtual conference sessions?
The virtual sessions are being recorded and all registrants will have access to them. All sessions will be posted by Friday, April 30th. The process will be similar to how you login for the live programs, but you will be able to view at your convenience.
I am having trouble with streaming audio, I can’t hear the speaker through my computer speakers, the streaming stopped… what do I do?
If you are not able to hear any audio through your computer speakers, first check to make sure your speakers are not muted or turned off.
If your speakers are working properly, refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser.
The slides are not loading / I cannot see the slides / other technical issues:
Please ensure your device meets hardware, software and bandwidth requirements.
Please take the following steps well in advance of the conference start:
- Step 1: Perform a browser test (CLICK HERE)
- Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.
Minimum System Requirements:
2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended)
Minimum Browser Requirements:
Browser must support HTML-5. To detect your browser version, run https://whichbrowser.net/
Windows 7 or later Mac OS X 10.9 or later Chrome 60 or greater Firefox 52 or greater Edge 14 or greater Safari 10 or greater iOS 10 or greater Internet Explorer 11
IP Addresses and Ports to Allow for HTML5: 22.214.171.124 port 80, 443 (web and audio) 126.96.36.199 port 80, 443 (web and audio) 188.8.131.52 ports 80, 443 (web and audio) 184.108.40.206 ports 80, 443 (web and audio) 220.127.116.11 ports 80, 443 (web and audio)
Other Recommendations: It is recommended that you use a PC or MAC with an updated Internet Browser. Make sure you have pop-ups blockers disabled in your Internet browser settings. Make sure that your internet browser is Active X enabled. Wifi is not recommended as WiFi signal strength can vary causing bandwidth to increase or decrease. We recommend a wired connection which gives a consistent signal and consistent bandwidth, altogether providing a better viewing experience. Audio (sound) is projected through your computer speakers, so be sure your computer is equipped with speakers so you can hear the presenters.
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OPTIMAL BROWSER NOTE
Please ensure you are using one of the following recommended browsers: Google Chrome or Mozilla Firefox. Internet Explorer is not compatible with this virtual platform.